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We have customized some important issues for your reference. If you can not find your questions in our FAQ section, please email us at
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Need help configuring a Platinum NVR or IPC?
Download the Platinum Setup Guide and the Platinum Web Guide for easy to follow instructions with pictures.
How to integrate POS with Platinum NVR/DVR?
Click here to download the PDF file.
Smartphone App - NVMS7000 Install and Setup Guide
Click here to download the PDF file.  For use with advanced Platinum NVRs, DVRs, Hybrid NVRs, and IPCs.
Smartphone App - BroView Install and Setup Guide
Click here to download the PDF file.  For use with traditional DVRs and HD-SDI DVRs.
V Series DVR/NVR DDNS Setup Guide
Click here to download the PDF file.
How to customize V-series DVR logo
Click here to download the PDF file.
Platinum Password Reset Guide
Click here to download the PDF file.  For use with Platinum NVRs, DVRs, and Hybrid NVRs only.
Platinum NVR/DVR DDNS Setup Guide
Click here to download the PDF file.
How to Install CMS 1.8.5 on Windows 8 64bit
Click here to download the instruction.
How to open turret camera
How to connect a microphone to DVR
Please see the instruction Setup Guide for Connecting Microphone.
Firmware Upgrade Guide


How do you clip video from a V Series DVR?
Please see this guide for illustrated instructions.
How to remote review 7900/2300/2400/2500 series DVR with a Mac.
Please see the instruction.
How to downgrade Internet Explorer 9 back to Internet Explorer 8.

1.Close all programs, click Start and click Control Panel.

2.Click “Uninstall a Program” under Programs category.

3.Click “View installed updates” option in the task pane.

4.Now select Windows Internet Explorer 9 shown under Microsoft Windows updates and click Uninstall and follow the instructions on the screen.

IE9 uninstall process lasts for minimum 3 minutes and you will be able to access Internet Explorer 8 as usual after restart.

Note: We recommend users to create a restore point before uninstalling IE9 because whenever you want to try IE9 you can get it through system restore option in windows.