Yes, We Are Still OPEN!
LTS's Response to COVID-19
LTS is committed to ensuring the safety of our clients and employees while continuing as your partner for security solutions. We are dedicated to providing the products and services you need for your business. Here are the measures we are taking to make it safer and more efficient to connect with us, shop with us, and continue growing your business at this time.
Modified Branch Hours
In order to promote social distancing and for the safety of our customers and team, here is a list of LTS offices with their modified hours of operation:
| Office | Open Hours |
| NJ - Mount Laurel | 9:00 AM - 6:00 PM, EST |
| CA - City of Industry | 9:30 AM - 5:30 PM, PST |
| Texas - Houston | 9:00 AM - 6:00 PM, CDT |
| Texas - Dallas | 8:30 AM - 5:30 PM, CDT |
| Arizona - Phoenix | 8:30 AM - 5:30 PM, MST |
| NJ - Pine Brook |
8:30 AM - 6:00 PM EST After hours pickup available |
| MD - Lanham | 9:00 AM - 6:00 PM, EST |
REMOTE service and support is available in ALL LTS offices during usual business hours.
Placing Orders
Order Online
For your convenience, a wide selection of our products are available for order at www.ltsmall.com. This provides you the opportunity to choose the products you need and have them shipped directly to you.
Contact Our Sales Reps
Or, you may call or email your sales representatives: http://www.ltsecurityinc.com/contact.
No matter your choice, our team will fulfill your needs in the manner that is right for you at this time. Your safety comes first!
Limited Will Call & Local Pick-up for Special Cases
We are asking that in the spirit of flattening the curve and social distancing that our customers avoid local pick-ups as much as possible.
However, if this poses a particular issue for you and your business, please communicate with us and we can accommodate limited pick-ups at the following branches:
- ONLY offices listed below are available for will-calls & local pick-ups.
- NO physical cash transaction in all the offices below
| Office | Pickup Instruction | Open Hours |
| CA - City of Industry |
Parking Lot Pickup For Prepaid Order Only |
9:30 AM - 5:30 PM, PST |
| New Jersey - Mount Laurel |
Call us for Details For Prepaid Order Only |
9:00 AM - 6:00 PM, EST |
| Florida - Miami |
Curb-side Pickup For Prepaid Order Only |
8:30 AM - 5:30 PM, EST |
| Florida - Orlando |
Curb-side Pickup For Prepaid Order Only |
8:30 AM - 5:30 PM, EST |
| Texas - Houston |
Warehouse Pickup Please wait outside our warehouse for your products |
9:00 AM - 6:00 PM, CDT |
| Texas - Dallas |
Warehouse Pickup Please wait outside our warehouse for your products |
8:30 AM - 5:30 PM, CDT |
| Arizona - Phoenix |
Curb-side Pickup Contact Sales reps for details |
8:30 AM - 5:30 PM, MST |
| NJ - Pine Brook |
Locker Room Pickup Contact sales reps for details |
8:30 AM - 6:00 PM EST After hours pickup available |
| MD - Lanham |
Curb-side Pickup For Prepaid Order Only |
9:00 AM - 6:00 PM, EST |
| California - San Francisco |
Warehouse Pickup Please wait outside our warehouse for your products |
9:00 AM - 6:00 PM, PST |
$10 Flat Rate Shipping & Free Shipping
Our distribution centers are operating at normal capacity; there are currently no interruptions of shipments leaving our warehouses.
Please carefully check FedEx, UPS, and USPS policies and up-to-date status before choosing the right shipping method for your needs.
Shipping Discounts - $10 Flat Rate and Free Shipping for UPS Ground Only
In this time, we are doing everything we can to help all our clients maintain a healthy business trajectory. To reduce your need to visit a local branch, we are offering the following shipping discounts:
If you choose to use UPS Ground Shipping:
- $10 flat rate shipping for orders over $500 (not including cabling accessories).
- Free shipping for orders over $1,500 (not including cabling accessories).
NO Cash Transaction in Person - Here is How to Pay
To do our part in curtailing the spread of COVID-19, we are temporarily NOT accepting cash in person. This is intended to stop the physical exchange of money, which could cause exposure to the virus.
We do accept cash via deposit. Please inquire with your sales representative if you’d like to arrange this option.
Our suggested method of payment is to establish a Credit Card on File with LTS. Inquire with your sales representative to fill out a Standing Credit Card Authorization Form. Once on file, your card will be charged upon sales order processing.
If you want to pick up locally, please first place your order online, by phone or by email, settle the payment, and obtain a Pick-up voucher issued by LTS accounting department. You then bring the voucher to an LTS office which still have will-call service to pick up your order.
We recommend providing the best phone number or email contact information to resolve any potential payment issues for prompt order processing.
How to Return or Exchange Products
If you have a technical-related issue, please contact our support first. If our support specialist determines a return or exchange is required, they will provide you an RMA ticket. Provide this RMA ticket to your sales representative and they will provide you an RMA number and assist you along the return process.
If you need to return a product for another reason, please call your sales representative for an RMA number. Your sales representative will help you complete the product return and exchange process.
Sales, Deals & Promotion
To make things easier on you during this difficult time, and to allow you to receive your product without visiting one of our branches, we have made adjustments to our shipping rates.
All orders over $500 (not including cabling accessories) will include $10 flat rate shipping.
All orders over $1,500 (not including cabling accessories) will include free shipping.
Also, please stay tuned for our lightning deals and monthly promotion!
Technical Support & Customer Service
Our technical support remains available to you remotely. As we practice distancing measures, we are temporarily suspending in-person support appointments. Please feel free to reach our technical support specialists who are on hand, ready to serve your needs.
The same principle applies for sales consultations. Our sales representatives are available at their usual contact phone numbers and emails to help you remotely with consultations, ordering, and fulfillment.
Contact us: http://www.ltsecurityinc.com/contact
Rescheduling Expo & Events
Our in-house seminars, client consultations, and other gatherings have been temporarily suspended until further notice. In adherence with WHO, CDC, and local government guidelines, we are increasing social distancing and keeping physical gathering to a minimum.
However, we will be hosting virtual workshops and webinars. Look out for an update with a schedule for those events!
ISC West has been rescheduled to October 5-8 in Las Vegas, NV, and LTS will be exhibiting as planned. Please get in contact with us if you are planning on attending and visiting us! We look forward to seeing you there.
As always, the LTS family is here for you. If you have any questions or concerns regarding our products or services at this time, please reach out. As this global situation changes daily, we are committed to accommodating your needs.
